The Psychology of Managing Conflict

Due to our genetic makeup, we process information differently thus see the world around us in different perspective.  We are also motivated by different needs of our own.  Our upbringing, educational and work background equip us with unique talent, experience and knowledge. 
This diversity in any organisation provides unlimited possibilities when are talents are harnessed.  On the other hand, diversity is also the main source of conflict.  In order to bring out the best from the organisation, it is of paramount importance that conflicts are resolved successfully.  In fact, successful conflict resolutions often result in improved relationship.

Who Should Attend
CEO, Managing Directors, Managers, Supervisors, Team Leaders, Executives

What you will achieve with this course
•How to feel comfortable confronting conflict which is affecting your job performance?
•How not to let conflict escalate?
•What to do when a conflict is affecting productivity or morale?
•How to mediate a conflict when emotions are strong?
•How to build strategic working relationship to prevent conflict?

This Topic is available in the Following Format
2 day
1 day